Overview
At Nelsons Shutter, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, you may be eligible for a return or refund under the conditions outlined below.

Return Eligibility
To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition you received it.

  • A return request must be submitted within 7 days of receiving your order.

  • The product must be shipped back to us within 14 days of delivery.

Items that are damaged due to misuse, or not in their original condition, will not be accepted for return.

How to Request a Return

  1. Email us at [email protected] with your order number and reason for return.

  2. Our support team will review your request and provide return instructions.

  3. Once we receive and inspect the item, we will notify you of the approval or rejection of your return.

Refunds
If your return is approved:

  • A refund will be processed to your original payment method or issued as store credit.

  • Refunds are typically processed within 7 business days after the returned item is received and inspected.

Please note: Refunds may take additional time to appear depending on your bank or payment provider.

Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange your purchase for the same item, contact us within 3 days of receiving the product.

Non-Returnable Items
Certain types of items are non-returnable, including:

  • Gift cards

  • Items marked as “final sale”

  • Used or damaged photography gear not due to shipping issues

Shipping Costs

  • You are responsible for paying the return shipping costs unless the item arrived damaged or we sent the wrong product.

  • Shipping costs are non-refundable.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, notify us within 48 hours of delivery by emailing [email protected] with photos of the issue. We will arrange for a replacement or return as necessary.

Contact Us
If you have any questions regarding this policy, please contact us at [email protected].