Overview
At Nelsons Shutter, we aim to ensure that your photography gear reaches you safely and efficiently. This Shipping Policy outlines how we process and deliver orders to our customers worldwide.
Order Processing
All orders are processed within 1–3 business days after receiving your order confirmation. You will receive a confirmation email with your order details once your purchase is complete.
Tracking Your Order
Once your order has been dispatched, we will provide tracking information via email (where available). This allows you to monitor the status and location of your package at every stage.
Shipping Methods
We work with reliable courier and logistics partners to deliver your order securely to your location. Delivery partners may vary based on your country or region.
Customs, Duties, and Taxes
All international orders may be subject to import duties and taxes, which are imposed once a shipment reaches your country. These charges are the responsibility of the customer. Nelsons Shutter is not responsible for any customs-related delays or fees.
Order Issues and Delays
If your package is delayed, lost, or arrives damaged, please contact our support team immediately at [email protected]. We will assist you in resolving the issue and, where applicable, offer replacements or refunds.
Contact Us
If you have questions about your shipment or need assistance, reach out to our support team [email protected].